REFUND POLICY

You are paying for the artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products (products maybe exchanged only up to 7 days after purchase). If you are unhappy with a service, you must contact us within 72 hours of your appointment to discuss any concerns and to see if a fix can be done to better your current situation. If it is found at fault of the artist your service to fix any issues will be complimentary. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the correct aftercare instructions specified you will be charged for any corrections.  Please note we only recommend salon profession product

DEPOSIT POLICY

We respectfully require a card on file to reserve your appointment. We understand things may come up and ask for at least 24 hours prior notice in which you can move your appointment to another day, and your card will not be charged. It is your responsibility to disclose any prior chemical history that may effect your service on the required liability forms. If your artist is not able to perform you desired service because of mis information you may still be liable for a $50 cancellation fee.  Our artist reserve up to 6 hours of their day for your service and their time and complete transparency is valuable. Thank you for your understanding and cooperation.

CHANGING YOUR APPOINTMENT

A minimum of 24 hrs notice is required to reschedule a booked appointment without being charged a $50 fee.

CANCELLATION/NO SHOW

As a courtesy reminders are sent out 48-72 hours either by text or email prior to your appointment. If an appointment is canceled or rescheduled within 24 hours of your appointment or you are a no-show you will be charged a $50 cancellation fee. If you no show for your appointment you will be asked to leave 50% of your service cost before we can book another appointment for you. Our artist reserve up to 6 hours of their day for your service and their time is valuable. Thank you for your understanding and cooperation.

LATE POLICY

If you are more than 15 minutes late you may be asked to reschedule or your appointment may be cut short depending on your artist availability. If you are asked to reschedule due to being late you may be liable for a $50 fee.  Our artist reserve up to 6 hours of their day for your service and their time is valuable. Thank you for your understanding and cooperation.

PERSONAL ITEMS

The salon nor your artist is responsible for any damage that may occur to your personal items during your appointment. Please don’t wear white to your color appointments, and don’t leave any items around where there may be product spillage. Our artist do their best to protect their clients, and their surroundings.  Any left behind items will be held in the lost and found for 30 days only.

Waiver

You may be asked to sign a waiver depending on individual situation, and selected service.  Any information provided could affect how your stylist moves forward and the outcome of your service.    Full transparency is crucial for the well being of your hair.

PRIVACY POLICY

This Privacy Policy describes how Agence Salon (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.
  • Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.
  • Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We may use your Personal Data to provide services, process transactions, and contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.

3. Information Sharing and Third Parties

We respect your privacy and are committed to protecting your data. We explicitly do not share, sell, rent, or trade your mobile details, phone numbers, or any personally identifiable information (PII) with third parties or affiliates for marketing or promotional purposes.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Choices and Contact Information

You have the right to opt out of future communications from us at any time. If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us directly at the salon.