All salon services are non-refundable. Our stylists dedicate significant time, expertise, and product to every appointment, and we want every guest to feel confident in their results.
If you are unsatisfied with your service, please contact the salon within 72 hours and allow your stylist the opportunity to address your concerns. Because hair results can be affected by many factors, your stylist will assess the service and determine whether an adjustment is appropriate. If an adjustment is related to the original service and can reasonably be corrected, it will be provided at no additional charge.
Complimentary adjustments do not apply to a change of mind, a request for a different result than the one originally agreed upon, or concerns resulting from improper aftercare or failure to follow recommendations discussed during the consultation. Any additional services in these circumstances are the guest's financial responsibility.
Cancellations, no-shows and card on file. A valid card on file is required for all appointments. Cancellations made within 24 hours of the scheduled appointment, and no-shows, are subject to a $50 fee charged to the card on file. If we do not receive confirmation at least 24 hours before your appointment, we reserve the right to cancel it and charge the same $50 fee. These terms are presented and agreed to at the time of booking.
Gift cards and service packages are non-refundable and have no cash value.
We have a 30-day return policy: you have 30 days after receiving your order to request a return.
Eligibility. To be eligible, products must be unopened, unused, in their original sealed packaging, and accompanied by your order number or receipt. For hygiene reasons, opened or used hair, skin, body and fragrance products cannot be returned. Sale items and gift cards are final sale.
How to start a return. Call or visit either studio — AGENCÉ San Dimas, 150 W Bonita Ave, San Dimas, CA 91773, (909) 599-5021 · AGENCÉ Monrovia, 120 E Lemon Ave, Monrovia, CA 91016, (626) 359-3111 — or reply to your order confirmation email. Approved returns can be brought to either studio or mailed to AGENCÉ San Dimas, 150 W Bonita Ave, San Dimas, CA 91773. Items sent back without first requesting a return will not be accepted.
Damages and issues. Please inspect your order on arrival and contact us right away if an item is defective, damaged, or incorrect so we can make it right.
Exchanges. The fastest way to get the product you want is to return the item you have and place a new order once the return is accepted.
Refunds. Once we receive and inspect your return we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, please contact us.
Nothing in this policy limits any right you may have under California law.